Shipping & Delivery Policy – Scorpion Sport

Scorpion Sport aims to provide reliable production coordination, secure packaging, and shipping support for custom sportswear and apparel orders. This Shipping & Delivery Policy explains our order processing procedures, estimated production timelines, shipping methods, delivery expectations, and customer responsibilities.

By placing an order with Scorpion Sport, you agree to the shipping and delivery terms confirmed for your order.

1. Order Processing

Orders are processed after the relevant details have been discussed and confirmed by both parties.

Before production begins, the following details may need to be finalized:

• Final design and artwork approval

• Product specifications and sizes

• Fabric, colors, and customization requirements

• Order quantity

• Pricing and payment terms

• Production schedule and delivery arrangements

Production begins once the required details and payment arrangements have been confirmed.

Changes requested after production begins may affect production time, costs, and the expected delivery date.

2. Production Timeline

Production time depends on several factors, including:

• Product type and design complexity

• Order quantity

• Fabric and material availability

• Printing, embroidery, and customization requirements

• Sample approval and production specifications

• Seasonal demand and production workload

The following timelines are general estimates and must be confirmed for each order:

• Sample Orders: Approximately 5–10 business days

• Bulk Orders: Approximately 2–4 weeks

• Large or Complex Orders: Timeline depends on the project scope and requirements

Production timelines may change due to material availability, design revisions, order changes, or other unforeseen circumstances.

The confirmed production timeline will be communicated during the order process.

3. Shipping Methods

Scorpion Sport can discuss suitable shipping arrangements based on the order size, destination, urgency, and available logistics services.

Potential shipping methods may include:

• Express courier delivery

• Standard international shipping

• Air freight or air cargo

• Freight services for larger shipments

Available methods, shipping costs, and estimated delivery times will be confirmed before shipment.

4. Estimated Delivery Time

Delivery time depends on the destination country, shipping method, customs procedures, and logistics provider.

The following are general estimates, where the relevant service is available:

• Express Shipping: Approximately 3–7 business days

• Standard Shipping: Approximately 7–15 business days

• Freight and Bulk Shipments: Depends on the destination and selected logistics service

These estimates generally refer to transit time after dispatch and do not include production time.

Delivery estimates are not guaranteed unless a specific delivery commitment has been agreed in writing. Customs clearance, weather conditions, public holidays, and other external factors may cause delays.

5. International Shipping

Scorpion Sport is based in Sialkot, Pakistan, and can discuss international shipping arrangements for eligible orders.

Potential destination markets may include:

• United States

• United Kingdom

• Canada

• European countries

• Australia

• Middle Eastern countries

• Asian countries

• Other destinations supported by available shipping services

International shipping availability depends on the destination, applicable regulations, and available logistics services.

Please contact us to confirm whether delivery is available to your country.

6. Shipping Charges

Shipping charges are calculated according to the details of each order.

Factors that may affect shipping costs include:

• Shipment weight and dimensions

• Order quantity and packaging requirements

• Shipping method and delivery speed

• Destination country and delivery location

• Freight handling or other applicable charges

Shipping costs will be communicated before the order is finalized or dispatched, as applicable.

Any additional charges arising from changes to delivery arrangements will be discussed with the customer where reasonably possible.

7. Customs Duties, Taxes, and Import Charges

International shipments may be subject to customs duties, import taxes, clearance fees, and other charges imposed by the destination country.
Unless otherwise agreed in writing or required by applicable law, these charges are the customer’s responsibility.
Customers are responsible for understanding the import requirements and restrictions that apply to their destination.
Scorpion Sport cannot guarantee customs clearance within a particular timeframe.

8. Packaging and Shipment Preparation

We aim to ensure that apparel orders are prepared and packaged appropriately before dispatch.
Depending on the product and shipment requirements, packaging arrangements may include:

• Suitable garment packaging

• Protection against handling and transit damage

• Appropriate shipment labeling

• Organized packing for bulk orders

• Packaging suitable for the selected shipping method

Specific packaging requirements should be discussed and confirmed before production or dispatch.

9. Delivery Delays

Delivery dates may be affected by circumstances beyond our reasonable control, including:

• Customs inspections and clearance procedures

• Adverse weather conditions

• Courier, airline, or freight disruptions

• Government restrictions or regulatory requirements

• Public holidays

• Incorrect or incomplete delivery information

• Other unexpected logistics disruptions

If a delay is reported to us, we will make reasonable efforts to communicate relevant updates and assist with available shipment information.

10. Order Tracking

Tracking information may be provided when it is available from the selected courier or logistics provider.
Customers can use the tracking details to monitor shipment progress.
Some freight or bulk shipping services may provide limited tracking information. Tracking availability depends on the selected service.

11. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details, including:

• Recipient name

• Contact number

• Delivery address

• City and postal code

• Country

• Any additional information required by the shipping provider

Incorrect or incomplete information may cause delivery delays, return shipments, or additional charges.
If you notice an error in your shipping details, please contact Scorpion Sport as soon as possible. Changes may not be possible after a shipment has been dispatched.

12. Damaged, Missing, or Lost Shipments

If your order arrives damaged, appears incomplete, or is reported lost in transit, please contact us promptly so we can review the situation.

To help us investigate, please provide:

• Order reference or invoice details

• Shipment tracking information, if available

• Photographs of damaged products and packaging, where applicable

• A description of the issue

• Any relevant delivery documentation

We will review the information and, where appropriate, coordinate with the shipping provider to determine the available next steps.
Any resolution, replacement, refund, or claim will be handled according to the agreed order terms, applicable shipping arrangements, and relevant law.

13. Delivery Acceptance

Customers should inspect their shipment upon receipt, where reasonably possible.
If there is visible damage or a discrepancy, please document the issue and notify us promptly.
Some shipping providers have specific deadlines for reporting damage or missing items, so timely notification is important.
Acceptance of a shipment does not remove any rights available to customers under applicable law.

14. Contact Information

For questions about production schedules, shipping methods, delivery estimates, or an existing shipment, please contact Scorpion Sport.

Company: Scorpion Sport
Phone / WhatsApp: +92 315 6127792
Email: info@scorpionsport.diorcode.site
Business Address: Kachahiry Road, Sialkot, Punjab, Pakistan.